1. Information We Collect
We collect personal and technical information to provide and improve our Service. The types of information we may collect include:
1.1. Information You Provide
Account information: Name, email address, password, and contact details.
- Uploaded content: Files and metadata associated with your uploads.
- Communications: Support queries, feedback, or other messages.
1.2. Information We Automatically Collect
Log data: IP address, browser type, operating system, pages visited, and time spent.
- Device information: Device type, operating system version, unique identifiers.
- Usage data: How you interact with the Platform and what features you use.
1.3. Cookies and Similar Technologies
We may use cookies and local storage to enhance your experience and gather usage data. You can disable cookies in your browser settings, but some features may not function properly.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service;
- Enable file uploads, storage, and sharing;
- Verify your identity and manage your account;
- Improve and personalise your experience;
- Respond to support requests and inquiries;
- Detect and prevent fraud, abuse, or security issues;
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share information in the following circumstances: With service providers: For hosting, analytics, and technical support (under strict confidentiality agreements).
- With legal authorities: When required by law, court order, or to protect our rights or the safety of others.
- In a business transfer: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
Your data is stored on secure servers located in [specify region/country, e.g., New Zealand or international hosting provider]. We take reasonable steps to protect your data from unauthorised access, loss, misuse, or alteration. However, no system is completely secure. By using the Service, you acknowledge that you upload content at your own risk and should avoid sharing highly sensitive or confidential personal data.
5. International Transfers
If we transfer your personal information outside of New Zealand, we will ensure that the receiving country has similar protections or that contractual safeguards are in place, as required under the Privacy Act 2020.
6. Accessing and Updating Your Information
You have the right to:
- Access the personal information we hold about you;
- Correct any errors or request deletion (subject to legal and operational limitations);
- Object to or restrict certain processing activities.
- To exercise these rights, contact us at [Insert Contact Email].
7. Data Retention
We retain your personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Files and data may be deleted automatically after a defined retention period or upon account termination, depending on our data retention policy.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will delete it.
9. Your Choices
You can:
- Access and update your account settings at any time;
- Opt out of optional communications (e.g., newsletters);
- Delete your account and associated data (subject to limits under section 7).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We will notify you of significant changes through the Platform or via email.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or your rights, please contact:
📧 Cappabot@cappabot.com
📍+64 020 4195 9899
If you're not satisfied with our response, you may also contact the Office of the Privacy Commissioner (www.privacy.org.nz).